Terms of service
Overview
This website is operated by Reem Market. Throughout the site, the terms “we,” “us,” and “our” refer to Reem Market.
By visiting our website, creating an account, placing an order, or purchasing products from us, you agree to these Terms of Service and any additional policies referenced on this website, including our Return & Refund Policy and Privacy Policy.
Please review these terms before using our website or placing an order.
1. Online Store Terms
You may use our website only for lawful purposes. You agree not to misuse the website, interfere with its operation, attempt unauthorized access, or use our services for fraudulent or unlawful activities.
We reserve the right to refuse or cancel an order when reasonably necessary, including suspected fraud, pricing errors, product availability issues, or violations of these Terms.
2. Products and Availability
We make reasonable efforts to accurately display our products, descriptions, sizes, images, prices, and availability.
Because grocery inventory changes frequently, we cannot guarantee that every product displayed online will be available when your order is prepared.
Product packaging, labeling, ingredients, country of origin, and appearance may change from time to time. Online product images are for reference and may differ from the current packaging.
3. Pricing
We make reasonable efforts to maintain accurate online pricing. However, prices may change without notice and occasional pricing or listing errors may occur.
If we discover a significant pricing error before fulfilling an order, we may contact you for approval of the corrected price or cancel and refund the affected item.
Prices and promotions available online may differ from prices or promotions available in our physical stores unless specifically stated otherwise.
4. Weighted Products
Certain products, including fresh meat, poultry, produce, cheese, and other items sold by weight, may have an estimated price when ordered online.
The final price may be adjusted based on the actual weight of the product prepared for your order.
5. Product Substitutions
Grocery products may occasionally become unavailable after an order is placed.
When appropriate, we may offer or provide a comparable substitution depending on the substitution preferences selected during checkout or communicated by the customer.
If an acceptable substitution cannot be made, the unavailable product may be removed from the order and refunded or not charged.
6. Pickup Orders
Customers are responsible for selecting the correct pickup location when placing an order.
Pickup times are estimates and may be affected by order volume, product availability, or other circumstances.
Customers should wait until they receive confirmation that their order is ready before arriving for pickup.
Perishable orders should be picked up promptly. We are not responsible for deterioration in product quality resulting from an unreasonable delay in customer pickup.
7. Local Delivery
Delivery availability, fees, minimum order requirements, and delivery areas may vary by location.
Delivery times are estimates and are not guaranteed. Delays may occur due to traffic, weather, order volume, driver availability, or circumstances beyond our reasonable control.
Customers are responsible for providing a complete and accurate delivery address and appropriate delivery instructions.
8. Perishable Products and Food Safety
Customers are responsible for promptly refrigerating or freezing perishable products after pickup or delivery.
We are not responsible for deterioration, spoilage, or food-safety issues resulting from improper handling, storage, or delayed refrigeration after an order has been delivered or picked up.
9. Returns and Refunds
Returns, replacements, credits, and refunds are governed by our Return & Refund Policy.
Due to food-safety considerations, most grocery and perishable products are not returnable unless they are damaged, defective, spoiled, expired, incorrect, or otherwise eligible under our Return & Refund Policy.
10. Order Cancellations
Orders may generally be canceled before preparation begins.
Once an order has been prepared, packed, or dispatched for delivery, cancellation may not be possible, particularly for perishable, fresh, refrigerated, frozen, meat, produce, or prepared-food products.
11. Payment
You agree to provide current, complete, and accurate billing and payment information when placing an order.
We may cancel or hold orders when payment cannot be authorized or when we reasonably suspect fraudulent or unauthorized activity.
12. Allergens and Product Information
Customers with food allergies or dietary restrictions should carefully review the manufacturer's current packaging and ingredient information before consuming a product.
Information displayed on our website is provided for convenience and should not replace the information appearing on the actual product packaging.
Manufacturers may change ingredients, formulations, allergen statements, or labeling without notice.
If you have a serious food allergy or dietary concern, please contact us before purchasing if additional product information is needed.
13. Third-Party Services
Our website may use third-party providers for services such as payment processing, delivery, website functionality, and other services.
Your use of certain third-party services may also be subject to the applicable provider's terms and policies.
14. Website Content
The Reem Market name, branding, website content, graphics, text, and other original materials may not be copied, reproduced, distributed, or commercially used without permission, except as permitted by applicable law.
Product names, trademarks, logos, and images belonging to manufacturers or other third parties remain the property of their respective owners.
15. Errors and Omissions
Occasionally, information on our website may contain typographical errors, inaccuracies, or omissions relating to product descriptions, pricing, promotions, availability, or other information.
We reserve the right to correct errors, update information, or cancel affected orders when reasonably necessary.
16. Limitation of Liability
To the fullest extent permitted by applicable law, Reem Market will not be liable for indirect, incidental, special, or consequential damages arising from the use of our website, products, pickup services, or delivery services.
Nothing in these Terms is intended to exclude or limit rights or liabilities that cannot legally be excluded or limited.
17. Changes to These Terms
We may update these Terms of Service from time to time. The version posted on this website at the time of use will apply to your use of the website and services, subject to applicable law.
18. Governing Law
These Terms of Service are governed by the laws of the State of Missouri and applicable federal law, without regard to conflict-of-law principles.
19. Contact Information
Questions regarding these Terms of Service may be directed to Reem Market through the contact information provided on our website.
Last updated: August 28, 2026