Shipping, Pickup & Local Delivery Policy

At Reem Market, we offer convenient in-store pickup and local delivery for eligible online orders. Availability may vary depending on your location, selected store, products ordered, and delivery address.

In-Store Pickup

Customers may select an available Reem Market location for pickup during checkout.

In-store pickup is free.

After placing your order, please wait until you receive confirmation that your order is ready for pickup before coming to the store.

Pickup times shown during checkout are estimates. During busy periods, holidays, weekends, or promotional events, additional preparation time may be required.

Please have your order confirmation or order number available when picking up your order.

Local Delivery

Local delivery is available to eligible addresses within our designated delivery areas.

Delivery availability is determined during checkout based on the delivery address entered by the customer.

Delivery fees are calculated and displayed at checkout before payment is completed.

Delivery fees may vary based on delivery area, distance, order value, or other applicable factors.

Delivery Times

Customers may be able to select from available delivery dates or time windows during checkout.

Requested delivery times are estimates and are not guaranteed. Delivery may be delayed due to:

• Traffic or road conditions
• Severe weather
• High order volume
• Product availability
• Driver availability
• Holidays
• Circumstances outside our reasonable control

We will make reasonable efforts to prepare and deliver orders within the selected delivery period.

Delivery Address

Customers are responsible for providing a complete and accurate delivery address, including apartment or unit numbers and any necessary delivery instructions.

Reem Market is not responsible for delays or failed deliveries caused by incorrect or incomplete information provided by the customer.

Additional delivery charges may apply if a second delivery attempt is required.

Receiving Your Grocery Delivery

Customers should make arrangements to receive their grocery order promptly.

Orders containing meat, dairy, frozen foods, refrigerated products, produce, or other perishables should be brought inside and properly stored as soon as possible after delivery.

Once an order has been successfully delivered to the address provided, Reem Market is not responsible for product deterioration, spoilage, theft, weather exposure, or other damage resulting from the order being left unattended.

Product Availability

Because grocery inventory changes frequently, an item may occasionally become unavailable after an order has been placed.

Depending on your substitution preferences, we may offer a comparable replacement. If an item cannot be fulfilled or appropriately substituted, the item will be removed from your order and you will not be charged for it, or an appropriate refund will be issued.

Fresh Meat, Produce & Items Sold by Weight

Products sold by weight, including certain fresh meat, poultry, produce, cheese, and deli products, may have an estimated price when ordered.

Actual weight may vary slightly. When supported by our ordering system, the final charge may be adjusted based on the actual weight prepared for your order.

Missing, Incorrect or Damaged Items

Please inspect your order promptly after pickup or delivery.

If an item is missing, incorrect, damaged, spoiled, or otherwise has a problem, please contact Reem Market within 24 hours of receiving your order.

Please provide your order number and, when applicable, photos of the affected product.

Eligible claims may be resolved through a replacement, store credit, or refund in accordance with our Return & Refund Policy.

Order Changes and Cancellations

Orders may generally be changed or canceled before preparation begins.

Once an order has been prepared, packed, or dispatched for delivery, changes or cancellations may not be possible, particularly for fresh, refrigerated, frozen, meat, produce, bakery, or prepared-food items.

Delivery Fees and Refunds

Delivery fees are generally non-refundable after a successful delivery.

If an order cannot be delivered due to an error on our part, we will review the delivery charge and order for an appropriate refund or other resolution.

Nationwide Shipping

Reem Market currently focuses on local pickup and local delivery. Nationwide shipping is not available unless specifically offered for an eligible product on our website.

Contact Us

For questions or problems regarding an online order, pickup, or delivery, please contact Reem Market using the contact information provided on our website.

When contacting us about an existing order, please have your order number available.

Last updated: August 28, 2026